Refund & Returns Policy

At Golden Month, we take great care in the quality of our postpartum meals, soups, teas, and care products. We also understand that every postpartum journey is different, and sometimes circumstances change.

This policy explains when we offer full refunds and when fees apply.

Full Refund Eligibility

We offer a full refund in the following circumstances:

  1. Product Issues: All Golden Month products are covered by our 100% Satisfaction Guarantee. If there is a product quality issue, please contact us and we will make it right.
  2. Medical Reasons: We offer a full refund for medical reasons, including but not limited to miscarriage. We understand these situations are deeply personal, and no additional details will be required.

Partial Refund Elibility

If you request a refund due to a change of mind, the following conditions apply.

Change of mind includes, but is not limited to:

  • Ordering the wrong product or package
  • No longer requiring the product
  • Disliking the taste or flavour profile of the product
  • Personal preference not related to product quality or safety

If the order has not yet been shipped: You will receive a refund minus the payment processing fee charged by the payment provider.

If the order has already been shipped: You will receive a refund minus: Payment processing fee, and a $30 shipping and restocking fee.

Payment Processing Fees

Payment processing fees are non-refundable and are calculated as a percentage of the total order value, based on the payment method used:

  • Shopify Payments / Credit Card: 1%
  • PayPal: 3%
  • Afterpay: 6%

Why Do Fees Apply for Change of Mind Refunds?

We work hard to keep our pricing fair while delivering premium-quality postpartum care.

When an order is placed, we incur real costs that are charged to us by payment providers and logistics partners. These costs are not refundable to us, even if an order is cancelled or returned.

For change of mind refunds:

  • Payment processing fees are charged by platforms such as Shopify, PayPal, and Afterpay and are not returned to us.
  • Shipping and restocking fees cover courier charges, handling, quality checks, and safe storage of returned products.

We absorb these costs wherever possible, and only pass on unavoidable fees when a refund is requested due to a change of mind.

For product issues or medical reasons, we always offer a full refund, as part of our commitment to care and fairness.

Refund Window

Refund requests must be made within 7 days of your baby’s delivery date.

How to Request a Refund

To request a refund, please:

  1. Contact us via our website or email hello@goldenmonth.com.au
  2. Include your order number and reason for the refund
  3. If required, we will provide return instructions for any unused items

Once returned items are received (if applicable), refunds will be processed back to the original payment method.